Privacy Policy
Last updated: November 6, 2026
Carry is a product of Digital Square Group, a company registered in Canada. We take your privacy seriously. This policy explains what data we collect, why we collect it, and how we protect it.
1. Who we are
Digital Square Group operates the Carry mobile application. For privacy enquiries, contact us at privacy@letcarry.com.
2. What data we collect
Data you provide directly
- Account information: name and email address when you register
- Content you enter: notes, delegations, and any text you type into Carry
- Team information: names and contact details of team members you add
- Payment information: processed securely by our payment provider; we do not store card details
- Questions you ask Ask Carry, and the answers it gives, which are saved so you can see them again
- Voice: if you say a task out loud, your device's speech recognition service (from Apple or Google) turns your speech into text, and Carry receives that text
Data collected automatically
- Device information: device type, OS version, app version
- Usage data: which features you use, frequency, crash reports
- Notification interaction data
3. How we use your data
- To provide and improve the Carry service
- To send delegation notifications to your team members on your behalf
- To process your subscription and manage billing
- To send app-related communications (updates, important notices), including a welcome email when you create an account
- If you opt in, to send you tips and news about Carry by email
- To diagnose bugs and improve performance
We do not sell your data. We do not use your data for advertising.
4. Who we share data with
We share data only with trusted service providers required to operate Carry, including cloud hosting, payment processing, and analytics. All providers are contractually bound to protect your data. We do not share data with third parties for marketing purposes.
Email. We use Resend to deliver Carry's emails and Mailchimp to deliver our newsletter. They receive your email address, your name and the content of the message, and they record whether a message was delivered, opened or clicked. Tips and news are only sent if you opt in, when you sign up or under Settings in the app. You can withdraw at any time using the unsubscribe link in any email or the setting in the app. Emails about your own tasks and account are controlled separately in Settings.
Ask Carry. Ask Carry is an AI assistant available on paid plans. When you use it, or use Sort it on a brain dump, we send what you typed along with the details needed to answer, such as task titles, statuses, due dates and teammates' names in that workspace, to our AI provider, Anthropic, which generates the reply. This only happens when you use these features. Ask Carry never changes your tasks unless you confirm.
5. Data retention
We retain your data for as long as your account is active. If you delete your account, your data is permanently deleted within 30 days, except where retention is required by law.
6. Your rights (Canada, PIPEDA)
Under Canadian privacy law (PIPEDA), you have the right to access, correct, and request deletion of your personal information. To exercise these rights, email privacy@letcarry.com.
7. Data security
We use industry-standard encryption for data in transit and at rest. Access to your data is restricted to authorised personnel only.
8. Children's privacy
Carry is not intended for users under the age of 13. We do not knowingly collect data from children.
9. Changes to this policy
We may update this policy from time to time. We will notify you of significant changes via the app or email.